Comments on: Southwest Airlines – social media history in the making

By: brainadmin

brainadmin — Sat, 19 Apr 2008 18:50:10 +0000

@CMac – I’m with you

By: CMac

CMac — Sat, 19 Apr 2008 16:02:00 +0000

“From what I have read, Southwest was never “unsafe” but, rather, out of compliance. There is a difference!”

Planes that should have been inspected were found to have skin cracks. While the top didn’t blow off (like Aloha) how much cracking is safe?

By: Southwest Airlines social media response and now American Airlines | Broadcasting Brain

Sat, 12 Apr 2008 13:31:56 +0000

[...] week ago I wrote about the Southwest Airlines inspection controversy which had also embroiled the FAA (Federal Aviation Administration) in a series of Congressional [...]

By: brainadmin

brainadmin — Tue, 08 Apr 2008 15:37:10 +0000

@Lisa – yes, their activity bears watching

By: Lisa

Lisa — Tue, 08 Apr 2008 13:01:44 +0000

Well Brain, this is very interesting as at 11:04 pm last night when I blogged you there were no comments past 2:18 pm. Now there is a blog from Gary Kelly, CEO and Vice Chairman, Southwest Airlines “Posted by: flyer” | April 7, 2008 at 7:41 pm.

I think it is interesting for your study here that they did seem to take the night off.

By: brainadmin

brainadmin — Tue, 08 Apr 2008 09:48:46 +0000

@Lisa – the blog is still up and you can still comment on it, although comment moderation is enabled.

By: Lisa

Lisa — Tue, 08 Apr 2008 03:04:47 +0000

Ok, Wayne Smallman called it first. Southwest has “shut the door” on the blogs… or maybe has taken the night off. I think you are right Wayne, Southwest doesn’t like bad press.

By: brainadmin

brainadmin — Mon, 07 Apr 2008 23:12:17 +0000

@Lisa – consolidation of the larger players seems inevitable unless they continue to go into bankruptcy protection and re-emerge, ready to plunge back into the muck again.

By: Lisa

Lisa — Mon, 07 Apr 2008 20:44:19 +0000

If the Reagan administration and 911 had not done enough damage to the airline industry, this they may never recover from. With the FAA now bearing down on them and oil prices the way they are, the airline industry is in for a long haul.

Studied as a case history at Harvard, Southwest Airlines is the most successful airline in the history of aviation, and they can’t afford to do their inspections? I think not.

In the end it will come down to three or four surviving airlines.

By: brainadmin

brainadmin — Fri, 04 Apr 2008 18:30:28 +0000

@Sonia – I think if the inspection controversy takes down Southwest Airlines, they won’t be the only airline to fall, because I highly, highly doubt that they are the only airline that cuts corners on safety, paperwork, and inspections. You and I agree about Southwest’s commitment to social media, which is why I think they make a better case study than, say, United or American. Or Air Canada, for that matter.